Put Technology to Work January 2020

Residents Can Connect with the City of Arlington, Report Issues Through New Citibot Texting Service The City of Arlington has launched Citibot, an interactive text messaging tool that provides a new way for residents to report issues in the community, such as potholes or stray animals, or find information about city services and events, such as permits, public meetings or trash and recycling pick up dates. With Citibot, residents and visitors throughout The American Dream City can text a short question, such as “How do I get a pet license?,” and an interactive chatbot will reply with a relevant link to information available on the City’s website. Users can also text key words, such as recycling pickup or street light, to report an issue by street address. When the City fixes the reported issue, Citibot will follow up to let the person know their query has been resolved. To start a conversation with Citibot, Arlington residents can text “hello” to 817-409-4110. Continued on page 3 Q2 UPDATE • • • • • · FY 2020 Connect with the City of Arlington Through New Citibot Texting Service City of Arlington’s New CIO | Arlington Opens Coffee Club Arlington Named Finalist for Two Route Fifty Navigation Awards Collaboration with UTA for the Design of Innovation Zone Pods By the Numbers: LEED Certified Buildings WWW.ARLINGTONTX.GOV | Connect with us! @CITYOFARLINGTON