Residents Can Connect with the City
of Arlington, Report Issues Through
New Citibot Texting Service
The City of Arlington has launched Citibot, an interactive text messaging tool that provides a new way for residents to
report issues in the community, such as potholes or stray animals, or find information about city services and events,
such as permits, public meetings or trash and recycling pick up dates.
With Citibot, residents and visitors throughout The American Dream City can text a short question, such as “How do
I get a pet license?,” and an interactive chatbot will reply with a relevant link to information available on the City’s
website. Users can also text key words, such as recycling pickup or street light, to report an issue by street address.
When the City fixes the reported issue, Citibot will follow up to let the person know their query has been resolved.
To start a conversation with Citibot, Arlington residents can text “hello” to 817-409-4110.
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Connect with the City of Arlington Through New Citibot Texting Service
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