SERVICE FOCUS
P&S PRODUCT GUIDE
TAKING A GLOBAL APPROACH
TO CUSTOMER SUPPORT
Support for Servomex’s Purity and
Specialty
customers
Support gas
for analysis
Servomex’s
Purity and
around
the
world
is
delivered
by our
Specialty gas analysis customers
Service
Network,
overseen
by Global
around
the world
is delivered
by our
Head
of Service
Mark
Calvert. by Global
Service
Network,
overseen
of Service for
Mark
He Head
is responsible
the Calvert.
co-ordination
of He
Servomex’s
service
teams
around
is responsible for the co-ordination
the
delivering
a strategic
of globe,
Servomex’s
service
teams around
approach
that
maintains
a consistent,
the globe,
delivering
a strategic
high-quality
approach
worldwide.
approach that
maintains
a consistent,
This
ensures that
customer
support
high-quality
approach
worldwide.
and
service
delivery
is provided
This
ensures
that customer
support
quickly and effectively, wherever it
is needed.
Based at the UK Technical Centre in
Crowborough, Mark has implemented
positive changes to the service team
structure to promote an even stronger
customer-focused approach.
This has created a robust, integrated
service network ready to meet the
needs of new and existing customers
in growing markets worldwide.
and service delivery is provided
quickly and effectively, wherever it
is needed.
Based at the UK Technical Centre in
Crowborough, Mark has implemented
positive changes to the service
team structure to promote an even
stronger customer-focused approach.
This has created a robust, integrated
service network ready to meet the
needs of new and existing customers
in growing markets worldwide.
“It’s key to our strategy that we ensure Servomex
provides the very best ‘local for local’ support, delivering
customer assistance for our entire product range,
anywhere in the world.
“As part of this, I’ve been encouraging more global
collaboration between our teams, so that we all share
our knowledge and promote best practice.”
Mark Calvert, Global Head of Service. Email: [email protected]
Servomex operates workshops in
Houston, Boston and the UK, with service
centers and offices around the world
The enhanced global service structure
is organized into four key regions:
Service coverage
in the EMEAI
region is provided
by a team of 16
service engineers,
managed by Service
Manager Neil Tiley.
[email protected]
For the Americas,
Service Manager
Christopher Galley
oversees a team
of nine from the
US Service Center
in Texas.
[email protected]
GuangYong Wang
is Service Manager
for China, and
has a team of four
supporting our
customers in
the country.
[email protected]
Servomex has set the standard for gas analysis in the
industrial gas (IG) market for the last 60 years. From
air separation to gas bottling and transportation,
Servomex has pioneered monitoring technologies
and ground-breaking systems solutions that deliver
accurate sensitivity, unparalleled performance and
reduced cost of ownership.
It offers the most extensive range of analyzer
technologies available from a single gas analysis
manufacturer, ensuring delivery of the precise,
correct solution for every point in your process.
FIND YOUR PRODUCT NOW
HOW TO GUIDE
GAS MEASURES
O 2 %
COMBUSTION
CO
CARBON
MONOXIDE
[email protected]
Servomex Service Network offers your business a full range of service products developed to ensure optimum process performance.
P16
PROCESS CONTROL
CO 2
CARBON DIOXIDE
Find out more at: servomex.expert/service
APPLICATION
PERCENT
OXYGEN
Service provision
elsewhere in the
Asia-Pacific region
is delivered by a
team of 13, guided
by Nick Tan,
Service Manager
Rest of Asia.
Leading the field in measurement sensitivity,
Servomex offers accurate, stable monitoring from
percent levels down to the very lowest ultra-trace
levels demanded by the semiconductor market.
When these exceptional technology range and
measurement capabilities are combined, Servomex
is unique in offering a genuine ‘all of market’
solution to the IG Industry.
SAFETY
SENSING TECHNOLOGY
For the full range of Servomex analyzers, visit servomex.expert/gas-analyzers
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