Industry Leaders Discuss Recruitment and Retention
BY JOSH CORMAN
THE ISPA TOWN HALL SERIES IS BACK in the lead-up to the 2022 ISPA Conference in Las Vegas ! Each month , a group of expert panelists will share their insights and experiences with ISPA members as they discuss the spa industry ’ s most pressing questions . In July , industry leaders joined the ISPA community to provide their boots-on-the-ground view of the industry ’ s talent recruitment and retention landscape .
“… we figured as more [ pandemic-related ] restrictions came away … we would start seeing more applicants . Really , we haven ’ t — the market is incredibly competitive .”
— SHANE BIRD
48 PULSE ■ SEPTEMBER 2021