Pulse September 2020 - Page 46

MEMBER PERSPECTIVES CONTINUED Stripped-Down Spa Reopening One might think that Qua Baths & Spa at Caesars Palace Las Vegas, by virtue of being a 50,000-square-foot spa in the heart of the Las Vegas strip, would be a radically different reopening experience than the two Woodhouse Day Spa locations in Lexington and Northern Kentucky. Not so, says Director of Spa and Salons Kristin Carpenter: “We are currently operating like a smaller spa.” Public spa amenities—including the namesake Roman baths—remain closed, which serves to strip-down the spa’s experience to something more typical of a much smaller hotel spa or day spa. Carpenter and her team have also simplified the menu to cut down on costs and preserve profitability. Says Carpenter, “For the first week after the spa reopened”—it closed on March 15 and reopened on June 18—“we only offered a few signature 50- minute massages and facials. Now we offer select 80-minute massages and facials without steam, as well as the 120-minute Signature Hourglass treatment.” However, the two-hour treatment is available by inquiry only. The biggest change at Qua Baths & Spa, though, is a reduction in operating hours to 9 AM to 6 PM Thursday through Sunday, which has reduced expenses for both the spa and the salon. In addition to the change in hours, Qua Baths & Spa has deployed practices now standard across the spa industry. In the facility’s fitness areas, mobile fitness equipment—dumbbells, yoga mats, exercise balls— have been removed, and hand sanitizer stations have been placed throughout. In the spa and salon, hand sanitizer is available at check-in, physical spaces have been The staff at Qua Baths & Spa at Caesars Palace Las Vegas has practiced social distancing and worn masks since reopening on June 18. “Fewer hotel guests are on property. However, as shows and certain bars and lounges have temporarily closed throughout the city, hotel guests have more time to visit the spa and salon.” —KRISTIN CARPENTER, Director of Spa and Salons, Qua Baths & Spa at Caesars Palace Las Vegas 34 PULSE ■ SEPTEMBER 2020