Pulse September 2020 - Page 36

MEMBER PERSPECTIVES CONTINUED Retail Director for both spa locations. “There were some guests wondering if we would ever reopen. We tried to stay engaged with them in creative way. Our team members created at-home videos for massage, facial tips and more.” Both Woodhouse locations laid off their staff during this time to ensure that “everyone was eligible for unemployment,” says Bonner. This didn’t last long, however, as Woodhouse has already brought everyone back who wanted to do so. According to Bonner, these two Woodhouse locations reopened using a two-phase approach, and “any team member who was a high risk was given the option to come back during phase two.” However, Woodhouse actually lost a few team members along the way—some found new employment, while others were simply too uncomfortable to return. For that reason, both locations are actually hiring right now. “We already have the demand,” Bonner says, “so we’re just readying for when we are able to accommodate more services. We need more therapists.” Upon reopening, the spa decided to keep most of its menu intact, although it has cut Vichy treatments, shower treatments and four-handed massage treatments. Like The Woodhouse Day Spa Northern Kentucky and The Woodhouse Day Spa Lexington shut down in mid-March but were ready to reopen when allowed to on May 25. 32 PULSE ■ SEPTEMBER 2020