Pulse September 2020 - Page 18

Yielding: A REOPENING WIN-WIN BY YVONNE SMITH SPAS HAVE LONG BEEN KNOWN FOR HEALTH AND HEALING. But as a spa director, it is not enough to know how to curate an extraordinary menu or create unforgettable experiences. You need to know how to make money. More specifically, EBITDA: Earnings Before Interest, Tax, Depreciation and Amortization, also known as profit. Ensuring profitability while creating an exceptional team member and guest experience was the reason I was hired nearly 10 years ago as the director of spa at Northern Quest Resort & Casino. 14 PULSE ■ SEPTEMBER 2020