Pulse September 2020 - Page 11

TABLE OF CONTENTS 2 From Your Chairman 8 ISPA News and Calendar QUA BATHS & SPA AT CAESARS PALACE LAS VEGAS 10 Stay Connected BY NELSON LANE 12 Where in the World is ISPA? 31 Member Perspectives The Great Reopening Part 2 BY JAMISON STOIKE 36 Money Matters Delivering the Spa Experience Through Online Retail BY CASSIE SAMPSON 31 40 Pulse Points Reopening Updates THE WOODHOUSE DAY SPA LEXINGTON AND NORTHERN KENTUCKY BY JOSH CORMAN 42 Member News BY JAMISON STOIKE AND RYAN O’GARA 46 ISPA Flashback BY JAMISON STOIKE 50 It’s Easy Being Green: Practical Tips to Live More Sustainably 52 Talent Topics Leading with Compassion During Times of Crisis BY DAWN KAISER SOUND OFF 57 56 ISPA Foundation 57 Sound Off 58 Snapshot Survey 60 Ad Index 60 ISPA New Member List 61 ISPA Staff 62 People of ISPA 64 End Notes ABOUT THE COVER AS WE HEAD INTO FALL, spas across the world are in different stages of reopening. This month, Pulse takes a look at the ups and downs of that process—plus the concept of yielding and digital methods like online retail and social media that will help spas continue to reach consumers. COVER PHOTO FROM SHUTTERSTOCK SEPTEMBER 2020 ■ PULSE 7