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the spa at kilaga springs prioritizes training its front staff on proper data collection for its guest profiles.
doing their best, but mistakes get made.”
Each of the four spas featured in this issue cited data
availability and software utility as major obstacles, as
well—in essence, software can often make it difficult to
obtain the desired data, or otherwise obfuscates all the
data it can actually provide. Mandy Warr, of The Remedy
Day Spa, spoke to this, saying, “I think if it were easier to
collect and view the data, we’d be much more likely to
use it in creative ways.”
At AquaVie Spa, Kies finds that most spa software has
good and bad aspects of its data capabilities, “so it’s
really just a question of where your spa is at that time,
and what data is important to you.” Further educating
spa leadership on how to take full advantage of currently
available spa software would be a boon to making data-
driven decisions across the industry. n
f e at u r e d s o u r c e s
angela kies teri kramer trudy smith Spa Manager Spa Director Spa Manager
mandy Warr
Owner
aquavie sPa @ Westgate hotel talking stick resort & sPa the sPa at kilaga sPrings the remedy day sPa
SEPtEmbEr
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PULSE 2019
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