Table
of
conTenTS
22
aquavie sPa @ Westgate hotel
the remedy day sPa
talking stick resort & sPa
42
2 from Your chairman
10 iSpa news and calendar
12 Stay connected
14 Where in the World is iSpa?
16
member news
by ALLISON mArtIN
22
member Perspectives:
deep dive:
How Data Drives Decisions
by JAmISON StOIKE
42
imex america 2019
by CArINA bAUEr, CEO, tHE ImEX grOUP
44
46
the august 2019 reveal Box
education that evolves, Part 2
by JAmISON StOIKE AND JENNIFEr DUCKwOrtH
50
50
76
87
conversations with:
marcus Buckingham
sound off
64 countdown to conference
68 Pulse showcase: Exhibitor Highlights
76 the 2019 isPa visionary award:
Jeremy mcCarthy
by JAmISON StOIKE
78
2019 conference & expo
sponsor features (continued)
81
82
thank you to our 2019 sponsors
the human touch:
Building a recruiting Pipeline
by JAmISON StOIKE
84 iSpa foundation
AbOUt tHE COvEr 86 Snapshot Survey
For two decades, the ISPA U.S. Spa Industry 87 Sound off
with the data they need to make decisions 88 ad index
confidently. In this issue, learn more about 88 iSpa new Member list
89 iSpa Staff
90 people of iSpa
92 end notes
Study has been empowering ISPA members
the history of the Study and the newest
numbers from the 2019 report.
COvEr COLLAgE DESIgN mArJA wALKEr
PHOtOS SHUttErStOCK
8
PULSE
■
SEPtEmbEr 2019