thE EducatioN coNNEctioN
(coNtiNuEd froM PagE 38)
lEadErshiP aNd MaNagEMENt
Leading Spas in the
21st Century
“Do you know what’s
happening in your
treatment rooms at all
times? When was the last
time you checked?”
SPEAKERS: CG Funk and Grant Lessard
this session Will connect you With… A plan to develop, train and audit
performance and guest engagement to ensure safety, protocol adherence, thera-
peutic results, professional decorum and appropriate crisis management with staff
working behind closed doors.
session description: This session will begin by comparing the old days of spa with
today’s spa issues, and giving insight into how this growth has affected daily opera-
tions. We will show how the mainstreaming of spa and massage over the past 20
years has created new opportunities and challenges. From changing demographics of
spa clients to integration of technology into daily lives, we will discuss and learn new
approaches to training and educating spa staff on policies, procedures and protocols
designed to ensure safety and compliance for guests and for staff.
top 3 takeaways you Won’t go home Without:
1. A new understanding of the evolution of today’s spa operations
2. Training approaches for the “artists” on your team
3. Tips for creating a learning environment of support
Keeping it Clean in
the Spa: Hot Topics in
Anti-Harassment and
Anti-Retaliation Laws
“Businesses should be
challenged to create a
great place for their
employees to work and for
their customers to relax.”
SPEAKER: Abbe Goncharsky
this session Will connect you With… the opportunity to learn about and discuss
circumstances that challenge other businesses and consider methods by which to
minimize legal risk within your own organization. By identifying and responding
to complaints and concerning conduct, spas will reduce their legal risks and
increase their business reputation and employee morale.
session description: As a result of the high-profile cases of sexual harassment,
including in the spa industry, it is hard for any business leader to deny the severity
and persistence of claims of harassment and retaliation. No industry is immune
and litigation can negatively impact a spa’s operations and reputation, even when
the business is the successful party. In this session, you will learn how to be
proactive in addressing and preventing harassment and retaliation claims in your
work environment.
top 3 takeaways you Won’t go home Without:
1. Educate owners and managers on recent legal cases that resulted in significant
financial and reputation consequences for businesses
2. Discover how to break down bad conduct into different categories and discuss
behaviors that may or may not be okay
3. Understand how to review practices to prevent harassment and protect your spa
“Education is not the filling of
a pail, but the lighting of a fire.”
— WILLIAM BUTLER YEATS
40
PULSE
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September 2018