c E c E rt i f i c at i o N E l i g i b l E
ZERO TOLERANCE:
How to Protect Employees,
Guests and Your Company
from Sexual Harassment in
the Treatment Room
CE
SPEAKERS: Eric Stephenson
and Jean Kolb
CREDIT
AVAILABLE
this session Will connect you With… tangible examples of processes and
documents you can implement into your businesses immediately to create a zero-
tolerance environment. This includes verbiage upon check in, harassment policy
examples from industry leaders etc.
session description: This presentation will explore how to develop, train, reinforce
and enforce explicit harassment guidelines centered on detailed ethical standards,
communication and draping standards. We will present sample Codes of Conduct
for Ethical Touch, Therapist Bill of Rights and Client Bill of Rights. Attendees will
walk through detailed guidelines around how to handle inappropriate guest
employee conduct, and how to protect both from further harm. There will also be
discussion on signs that might tip you off that inappropriate behavior or touch are
occurring.
top 3 takeaways you Won’t go home Without:
1. Learn what is expected around ethics and touch, and the consequences for
inappropriate touch
2. Develop an understanding of how to respond to inappropriate conduct from
guests
3. Discover tools spa leaders need to appropriately respond to inappropriate
conduct or touch
Recruiting, Hiring and
Supporting Massage
Therapists
CE
SPEAKER: Les Sweeney
CREDIT
AVAILABLE
this session Will connect you With… discussions to help you better identify
opportunities to recruit and retain successful professionals.
session description: The success of any spa is earned dozens of times daily,
through the services of your spa professionals. This session will focus on identi-
fying the key elements of attracting and retaining a successful team, as seen
through the eyes of Associated Bodywork & Massage Professionals (ABMP)
President and CEO Les Sweeney, a massage therapist himself who has overseen
the growth of the organization from 15,000 to >80,000 members.
top 3 takeaways you Won’t go home Without:
1. Discover important strategies for hiring
2. Develop steps to ensure employee retention
3. Learn how to understand and appreciate your massage therapists and spa
professionals
“Education is the most
powerful weapon which you
can use to change the world.”
— NELSON MANDELA
September 2018
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