ISPA
Awards
BY
BRIANA
LEE
Celebrating
Innovation
EXPERIENCES
Gwinganna Lifestyle Retreat
As our population faces an increasing life span, awareness and prevention
are crucial in order to maintain a positive quality of life. Gwinganna Lifestyle Retreat
in Queensland, Australia offers a five-night specialty retreat for guests over the
age of 50 which focuses on positive aging and preventative medicine. The
retreat consists of key wellness seminars focusing on heart health,
nutrition, emotional well-being and functional movement. Gwinganna’s
positive aging program has been run three times and was fully booked
on each occasion, resulting in a higher percentage of returning guests
than any other program offered by the property. The combination of
experts, seminars and carefully designed activities creates a unique experience which
guides people toward positive aging.
TRACY WILLIS
Marketing and Public Relations Director
SpaFinder Wellness 365
JOHN BEVAN
Chief Operating Officer
Spa Gregorie’s
26
PULSE
■
September 2016
According to a recent report from comScore, mobile represents 65 percent
of all digital media time among consumers. In order to align with consumer
behavior, SpaFinder Wellness 365 launched the first mobile application to unite the
spa industry through a common payment platform. The Wellness App by
SpaFinder Wellness 365 allows users to book, review and pay for spa services
from their mobile phones as well as earn rewards with their purchases using the
cross-brand and cross-location My365Rewards loyalty program. The app can be
used at a network of more than 25,000 providers and is available for iOS and
Android phones. By developing The Wellness App, SpaFinder Wellness allows its
partners to take advantage of the platform without expending its own resources.
Training a confident and knowledgeable spa team is a crucial
facet in providing excellent service to guests. To achieve this, the team at
Spa Gregorie’s in Newport Beach, California developed an interactive
game to improve spa treatment knowledge among staff members. New
employees are asked to watch a series of videos created by management
and service technicians before playing a game similar to Tic-TacSHANNON LEIGH TAYLOR
Toe, answering spa-related questions along the way. This unique
Technical Director
training model accelerates the learning curve by offering a visual
method of learning. The traini ng game also builds the confidence needed for new
employees to answer tricky questions from guests.