Pulse October 2022 | Page 63

DO YOU EVER WONDER how your peers would handle a situation ? Maybe you ’ re curious what other leaders in the spa industry have to say on a certain subject . In Sound Off , we ask ISPA members from differing backgrounds , countries and companies the same question and see how their answers compare .

SOUND OFF

BY JOSH CORMAN

DO YOU EVER WONDER how your peers would handle a situation ? Maybe you ’ re curious what other leaders in the spa industry have to say on a certain subject . In Sound Off , we ask ISPA members from differing backgrounds , countries and companies the same question and see how their answers compare .

“ It can be difficult to get a job candidate ’ s authentic personality to shine during an in-person interview . What is your go-to question or exercise to help ensure a candidate ’ s personality and authentic self is visible during an interview ?”
MICHELE MIGNONE Spa Cerro Spa Manager
ALESSANDRA NEWSOM The Spa at Lago Mar Beach Resort and Club Spa Director
CAITLIN ALBANESE
AWAY Spa W Philadelphia Director of Spa
DR . WARREN MICHALSKI
Waterloo Medical Cosmetics Owner
“ I think listening is a very
“ The key to a successful
“ I always find that candi-
“ We work really hard to set
powerful tool , and I like for
hire , in my experience in
dates respond well when
people at ease in inter-
the interview to be as
the hotel / spa industry , is for
I share information about
views , making them as
natural as possible and an
the interview to become an
myself throughout the in-
casual as possible . The
introduction to the person
organic , natural exchange
terview . While we do have a
more relaxed people are ,
more so than an interview ,
of life and work experi-
formal interview process
the more they open up and
which can have a scary
ences , where the inter-
that we follow at Marriott ,
the odds that we help
connotation to it some-
viewer makes the candidate
I always like to follow up on
people find a great position
times . For interviews , we
feel comfortable and
their answers with a lead-
with us are increased — or
will usually sit and chat on
engages in the flow of the
ing question or a story of
we can work together to
our beautiful fourth-floor
conversation . For example ,
my own that draws a more
move on as fast as possible
spa relaxation terrace
if the applicant ’ s resume
natural conversation out of
to a position that is a better
which has an amazing
states that he or she
them . For many of my most
fit for them .” n
succulent garden and
previously worked in
tenured employees , I still
fountains surrounding
Colorado , ask questions
remember their interviews
chaise lounges , so I think
about their life experience
very well because of the
creating a nice space to sit
living there . Let them talk
stories and connections we
and get to know the person
about themselves .”
made outside of the formal
is helpful to keep the
interview questions .”
interview natural and
peaceful . I think when
people feel cared for and
comfortable , their personalities
shine , and they can be
their authentic selves .”
OCTOBER 2022 n PULSE 61