Pulse November / December 2022 - Page 61

DO YOU EVER WONDER how your peers would handle a situation ? Maybe you ’ re curious what other leaders in the spa industry have to say on a certain subject . In Sound Off , we ask ISPA members from differing backgrounds , countries and companies the same question and see how their answers compare .

SOUND OFF

BY NELSON LANE

DO YOU EVER WONDER how your peers would handle a situation ? Maybe you ’ re curious what other leaders in the spa industry have to say on a certain subject . In Sound Off , we ask ISPA members from differing backgrounds , countries and companies the same question and see how their answers compare .

“ How do you celebrate and recognize employees when they have success or a big win at work ?
“ Any ideas or tips are welcome , from small ways to celebrate them unexpectedly or a more formal recognition of their success .”
ANGELA BIEHL Arch Amenities Group Spa Director , Talent Aquisition
JENNIFER CAMPAIN DISANTE
The Spa at Wind Creek Bethlehem Spa Manager
KATHERINE ASMONO Eltraderm Skin Care President & CEO
LIZ CORREA
The Ritz Carlton , South Beach Spa Manager
“ Arch Amenities Group
“ Each quarter , Team
“ It has been a core part of
“ I think recognition is very
AAG ) now has The Arc , a
Members who continuously
our company culture since
important to keep our
community SharePoint
embody Wind Creek
the beginning to recognize ,
employees motivated to
site that allows our AAG
Hospitality values are
celebrate and share all our
continue to strive for
team to post employee
eligible to be nominated for
team members ’ success
excellence . One of the
spotlights , announcements
one of the company ’ s most
with every opportunity .
things that I like to do is
and news updates .
coveted awards — Best of
From birthdays to
recognize the employees
Employees can post praise ,
the Best . In addition to
milestones , we make sure
who go above and beyond
questions or polls and The
receiving a large prize ,
we broadcast it through our
with First Class cards
Arc includes policies ,
winners of the quarterly
internal communications .
during our weekly hotel
toolkits and a fantastic
award compete in the
After congratulations are
wide red-carpet line up so
directory of all AAG people
property ’ s annual Best of
shared in our internal and
everyone knows the
and places . It ’ s a wonderful
the Best competition . For
extended group chats , it ’ s
amazing job that the
new resource for
day-to-day wins — Team
time for cake ! Celebrating
employee is doing . When
celebrating and
Members are recognized
with cake has become our
they are unable to attend
recognizing our people .”
with an internal “ currency ”
symbol of the taste of a
the hotel wide line up ,
redeemable on
sweet victory . For
I make sure that they are
merchandise , including
extraordinary wins and
recognized during our
clothing , electronics , gift
over-achieved targets , there
daily line ups in front of
cards and more .”
is usually a trip involved
their peers .” n
somewhere !”
NOVEMBER / DECEMBER 2022 n PULSE 59