Pulse November/December 2021 - Page 40

The Data Behind Building a Better Workplace

BY JOSH CORMAN
At this stage of the spa industry ’ s battle with ongoing staffing challenges , pointing out that workplace culture is an important aspect of recruiting and retaining good employees is roughly equivalent to explaining that water is a big part of what draws people to swimming pools . That said , it is sometimes challenging to determine exactly which components of a strong culture are most appealing to existing and potential employees . This challenge is a meaningful one because , for many spas and resource partners , overcoming it may be the difference between a fully staffed business firing on all cylinders and an understaffed business straining to keep up .
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38 PULSE n NOVEMBER / DECEMBER 2021