Pulse November/December 2021 - Page 34

MEMBER PERSPECTIVES
BY JOSH CORMAN

Getting Resourceful The Evolution of the Spa-Resource Partner Relationship

FOR MUCH OF THE PAST YEAR AND A HALF , the spa industry has navigated the COVID-19 pandemic by adapting and innovating at every opportunity . For many spa and resource partner leaders , a big part of that adaptation has involved finding creative ways to continue supporting each other as everything from occupancy restrictions to supply chain disruptions has presented each group with an evolving set of challenges .
That work has been one of the silver linings of the pandemic . Since the crisis began in March of 2020 , many spas and resource partners have transformed the way they do business together , wholly embracing the old saying “ necessity is the mother of invention ” in the process . Training , ordering , shipping and communication have come under the microscope as industry leaders seek out new , more efficient methods of working with one another . Now , nearly two years into the pandemic , spas ’ needs — and thus what they need from their resource partners — continue to
Despite occasional challenges , Sagestone Spa ( left ; right ) has seen exceptional support from resource partners .
32 PULSE n NOVEMBER / DECEMBER 2021