ISPA FLASHBACK
In ISPA Flashback , an ongoing series in celebration of our 30th anniversary , we ’ re going to share with you the visual highlights of 30 years of ISPA , from 1991 to 2020 .
NEW FORMS OF EDUCATION 2018 – 2019
EVEN AS ISPA NEARED ITS 30TH ANNIVERSARY , it still discovered new ways to serve its members through education and research .
In collaboration with PricewaterhouseCoopers ( PwC ), ISPA launched a spa workforce study that gave an overview of the workforce as a whole within the industry . While ISPA has teamed up with PwC since 1999 on the annual ISPA Industry Study , this was different because it included management and individual service providers . The study sought to discover things such as what motivated service providers to their job , why they left their previous job and the value of peer referrals . ISPA also created the ISPA Academy in 2018 , which is the home to an abundance of resources to assist spas and resource partners in running their business . There are items on human resources , marketing and PR , retail , financial management , spa operations , research and inspiration . There is also a sectional full of glossary terms in case members need the precise definition of an industry term . n
46 PULSE ■ NOVEMBER / DECEMBER 2020