Great leaders know their strengths and weaknesses.
While it is important to accept that
some of us just have more natural ability
than others, it’s equally crucial to know
that great leadership qualities can be
learned and practiced. The starting point
is in knowing your own strengths and
weaknesses.
HydroPeptide President Steve Peck
defines a great leader as “someone who
has a winning attitude and a contagious
work ethic that make others want to get
on board.” For him, these qualities—
when combined with a passion for the
spa industry—would make anyone an
“unstoppable leader.”
Adaptability is another key characteristic of great leadership. In all of life,
WHAT YOU
CAN DO
EVERY DAY:
what you expect to happen may not
happen, but the importance of being
able to meet changing circumstances
without getting flustered or losing your
ability to think and adapt cannot be
overstated.
“Being flexible and having the ability
to go with the flow is of the utmost
importance,” says Miranda Moore, spa
director at Island Currents Spa at Sonora
Resort located in Richmond, British
Columbia in Canada. “Things can
change in the blink of an eye and having
the right mindset to be prepared to
accept change at a moment’s notice is
the key to success.”
Moore adds that great leaders are
Take five minutes to think about your strengths and weaknesses, and practice
doing something that is on your weakness list. Over time, your habits will change
and your weakness list will shrink.
STEVE PECK • President • HydroPeptide
“Empower your team to
provide stellar service
even if it means doing
something completely
outside the norm. A different
and magical experience is a great reason
for your guest to come back.”
34 PULSE
■
always prepared by gathering pertinent
information, such as before meetings or
when resolving issues. More importantly,
a great leader should strive not to disappoint guests or staff members by
over-promising yet under-delivering.
Leadership requires courage, sometimes physical but always mental, and is
often exemplified by a willingness to do
anything that is asked of anyone else.
Don’t just sit in your office issuing
orders, “stand in at any position and
work side by side with your staff” says
Shane Bird, director of spa operations at
Skana Spa in Verona, New York. “A great
leader is someone who has passion,
integrity and guts.”
November 2015