ISPA OPEN HOUSE
( CONTINUED FROM PAGE 40 )
“ Each service is rendered with genuine southern hospitality ....”
— TAYLOR FIELDS , CORPORATE DIRECTOR OF SPA
Taylor Fields , corporate director of spa for the Robert Trent Jones Resort Collection , believes “ the metrics will follow when you sell and recommend with genuine care .”
“ While we have beautiful facilities and unique experiences throughout the guest ’ s journey ,” says Taylor , “ we continually hear specifically how our spa providers impacted the guest to make it a stellar experience through the service rendered and their interaction with the customer . Each service is rendered with genuine southern hospitality where our guests are greeted and cared for like family — a true home away from home !” n
SPA BY THE NUMBERS : Overall spa size : 20,000 sq ft Retail space : Approximately 300 sq ft Space built : 2002 Treatment rooms in use : 12 Spa team members : 35 - 40
Repeat clients : Over the last 12 months , the spa has served 15,000 customers ; 11,000 of those customers were new to the spa
42 PULSE n MAY / JUNE 2023