38 ISPA OPEN HOUSE THE SPA AT THE GRAND HOTEL CLEAR POINT , ALABAMA
74 SOUND OFF
2 From Your Chairman
8 ISPA News
10 Stay Connected
38 ISPA Open House
The Spa at The Grand Hotel Clear Point , Alabama
44 Pulse Points The Business Case for Strong Workplace Culture
BY SCOT T . GILLIES
48 Snapshot Survey
60 Member Perspectives Customer-centric
Guest Experience is the Mainstay of Spa
66 |
Member News |
74 |
Sound Off |
76 |
ISPA Foundation |
78 |
Ad Index |
79 |
ISPA Headquarters |
80 |
End Notes |
ABOUT THE COVER
FROM GREETING CLIENTS by name as they arrive for a treatment ... to sharing experiences with industry colleagues at ISPA Conference ... to the give-and-take of working with a product salesperson ... relationships are at the heart of every spa company . Remember to celebrate all of these connections — the customer bonds , the industry networking , the resource partner relationships — because they are what make spa life special .
COVER PHOTO JACOB KEPLER PHOTOGRAPHY
PULSE . EXPERIENCEISPA . COM
MAY / JUNE 2023 n PULSE 7