one is I want to refresh our teams as quickly as possible , and the other part is re-energizing [ them ] as quickly as possible . While San Jose wasn ’ t down for too long [ due to COVID-19 ], we haven ’ t been on the table playing with the products and having those conversations . That interaction , that energy for our team to feel really engaged to feel excited about what they ’ re doing again … it ’ s going to benefit us , and it ’ s going to benefit our guests and their experience .”
Across the board , the message to resource partners seems clear : spas are ready and willing to engage in staff training , whatever methods they prefer . The resource partners who can provide the most convenient , flexible and in-depth training stand to strengthen
“ Even though some passion can come through video , having the vendors there , and having the trainers there and the passion they have for their line is really important in person .”
ONE MOMENT THAT GENERATED an exceptional amount of interest during the Resource Partner Town Hall was Deirdre Strunk ’ s mention of a form she uses with her staff to elicit feedback and incorporate her team ’ s experiences with product into decisions her spa makes about adopting new lines . “ Something that has been really successful for us when vendor products give the team a product to try — we put them through a pretty rigorous form that they fill out , [ explaining ] what they liked about it , what they didn ’ t like
Name , Occupation : Product Line : Time Used ( min . four weeks ): How Often Used ( once / twice daily ):
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— DEIRDRE STRUNK , vice president of spa , fitness and beauty for Canyon Ranch
DECISIONS , DECISIONS …
about it , any reactions that they had on their skin ,” she said . “ They have to use it for a certain time and give us all the feedback before we do any more . So that ’ s a good way we get the team to buy-in and really get their feedback .”
A version of the form has been reproduced here , and ISPA has made a template version available to all members at experienceispa . com . Use the template as is or adapt it to fit your decision-making needs . Many thanks to Deirdre Strunk and Canyon Ranch for sharing this resource !
Skin Care Feedback Form
Product Name Quality : smell & texture |
What changes have you seen in your skin ?
( please take photos , min . one / week .)
|
Is it hydrating ? |
What do you like about the product ? |
What do you dislike about the product ? |
Additional comments . |
FORM CONCEPT COURTESY OF CANYON RANCH .
48 PULSE ■ MAY 2021