INSPIRING TALES OF STARTUPS, GROWTH AND OVERCOMING HARDSHIPS
Partnering for the Future
How Bringing in an Outside Expert Can Inspire Fresh Ideas
Fierce Female Leaders: Director of Spa & Wellness Katlyn Hatcher, Jean Kolb, Spa Operations Manager Lori Lizik, and Assistant Spa Director Miranda
Henning in front of the beautiful Woodlands Spa at Nemacolin Woodlands Resort.
eaders are not born; they are made. As an
industry, we must work together to find the
leaders among us and build them up to their
full potential. There is no greater success story than
taking the knowledge gained through experience and
imparting it on the next generation of spa leaders.
When Katlyn Hatcher, director of spa and wellness at
Nemacolin Woodlands Resort & Spa in Farmington, Pennsylvania,
was promoted to her current leadership position, she knew that
outside help would be invaluable in her success as a new leader.
“Never having held a director position, I knew there were key
areas I lacked experience,” notes Hatcher. “I felt confident in my
ability to lead our team but needed to grow my knowledge of
the industry outside our operation to make the changes needed
to reach our full potential. I was also pregnant, due to deliver right
before high season. With my impending maternity leave
approaching, it was clear we would need to bring someone in to
help lead our spa.”