not jobs or
— HENRY GUDELSKY
The tranquil Eau Spa, one of Gudelsky's clients at WTS International, where he helps spas improve
their culture and processes.
solving a particularly difficult dilemma at
a staff meeting, or even rewarding hard
work with extra days off can do wonders
to boost the morale of your team.
“Since everyone is different and feels
loved and appreciated in different ways,
we try to find out what drives and
motivates them,” says Heather Kreider,
L.E., R.N., owner of Makes Scents
Natural Spa Line. “Whether it’s a small
note of appreciation on their paycheck, a
handwritten card explaining how much
they mean to us, team trips for lunch to
our local market, team walks when the
weather is nice, or even a paid trip to a
spa, we try to show our team how much
we value them.”
Reward Good Work
Positively engaging your employees can
also involve incentive programs.
Communication Employ an open-door policy and encourage
employees to come to you with anything that may be hindering
their performance or job satisfaction.
Recognition Programs Put in place programs that reward hard
work. Whether formal or informal, calling out people for a job
well-done works wonders.
Incentives and Rewards Give employees incentives like a free
treatment or an extra day-off as a reward to their continued
Provide Regular Constructive Feedback Set up a formal review
schedule for each employee and take the time to listen to their
grievances so you can find solutions.
Welcome Creativity Open the floor up to the entire team.
Involving them in the creative process can make them feel like
they’re contributing in an important way.
Continued Education Provide opportunities for your staff to
improve their professional lives whether through on-the-job
training or continued education opportunities.