3.
A is for APPLAUD.
Applaud the efforts of your
staff. What gets recognized
gets repeated, so be specific in your
praise. Make sure that you are sincere.
Catch your employees doing something
right and thank them in the moment—
timing is everything. Let your employees
know how their individual actions are
beneficial to your spa. A
handwritten note goes a
long way in giving your
employees tangible “proof”
of their contributions.
Make sure you
acknowledge your
employees in the manner in
which they want to be
recognized. You’ll find some
employees love public recognition and
others cringe at the thought of being
singled out. Handing out gift cards or
lottery tickets when someone goes
above and beyond in the care of a client
is a fun way to immediately and
inexpensively reward their actions. A
kind word or “verbal hug” goes a long
way in creating an emotional connection
with your team.
By working with your employees
during periods of personal difficulty or
crisis, you create more loyal team
members. After all, when employees are
able to focus on the job at hand and not
be distracted by all that is going on in
their personal lives, they are much more
productive and committed to working
while they are at work.
just a license within the organization.
You’ll help to make a positive impression
and create a more open culture.
6.
S is for SERVE. Serve
your team. Look for ways to
provide reinforcement for your
staff. If you see someone struggling with
a client, pitch in and help. When a
manager jumps into the
trenches and is willing to get
his or her hands dirty, he or
she generates a spirit of
collaboration that permeates
the organization. Encourage,
energize, empathize, and
most of all, lead with your
heart.
When your employees
trust you, they perform at a higher level.
When you help them envision their
career path, they engage. When you
applaud their efforts, they are proud to
work for you. When you help them
navigate work/life balance, you reduce
their stress. When you get to know
them, you make your employees feel
significant. And, when you serve them,
they feel included in the process.
Harness the power of T.H.A.N.K.S. and
your spa reaps the rewards. n
A clearly defined career
path is one of the biggest
factors for improving
employee retention.
4.
N is for NAVIGATE.
Navigate work/life balance.
Face it, we’re busy. Whether
your employees are dealing with young
children, aging parents or anything in
between, look for ways to accommodate
them in how the work gets done. Pay
more attention to the outcome than the
means of finishing the job. When
possible, incorporating flexible
schedules, comp time, job-sharing, or
other variations of the work day can
make a huge difference.
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May 2016
5.
K is for KNOW. Know
your staff. When you show
interest in, and listen to your
team members, they feel more
connected to your business. Meet them
where they are: If they are o