tHE sPa at tHE fairMoNt JasPEr ParK lodgE

aftErgloW sPa at rocHE Harbor rEsort

sPa KalaHari aNd saloN

24 Member Perspectives : By ASHLEy ALT The Spa at the Fairmont Jasper Park Lodge Solving Employee Retention Through Talent Development

Afterglow Spa at Roche Harbor Resort Effectivley Recruiting in a Seasonal Environment

Spa Kalahari and Salon MakingUnified Company Culture The Focal Point of Staffing

32 trending : food for your face Analyzing the Farm-to-Skincare Trend By ASHLEy ALT

36

60

34 conversations : Sara Jones director of gWi ’ s initiative for Women in leadership By KELLy HEITz

36 solving industry Problems : going from Quit & stay to stay & thrive By dR . BRyAn WILLIAMS

62 66

about tHE covEr

We may not be fortune tellers , but we ' d bet the future of the spa industry depends on creating an amazing workforce ! This issue of Pulse is all about helping you predict the future by developing your employees to be the best they can be .

covER PHoTo © SHUTTERSTocK

71

59 iSpa Snapshot Survey

60 a day in the life : Page Peerenboom Creative Director , Au Naturale By cALA MEIKLE

62 success stories Serina and company Solving Problems One Idea at a Time By KELLy HEITz

65 iSpa foundation

66 ask the Expert : dre Baldwin former pro basketball player and discipline expert By KELLy HEITz

68 Sound-off

71 People of isPa : corri vara owner , international Day Spa yUcAIPA , cALIFoRnIA

72 end notes

12 PULSE ■ March / April 2018