every associate carries a secret dream hidden in their heart.
our role as joy-led leaders is to invest in and harness the
power of those dreams. it may seem strange, even imprac-
tical to help employees chase their dreams, but remember
rarE leaders don’t do the common thing. matthew Kelly,
author of The Dream Manager states that “when you help
people accomplish their dreams, they will do just about
anything for you.” When we live out our dreams, no matter
how big or small, we experience a sense of joy. That joy is
contagious. as leaders, we don’t want people just to
survive: we want them to ﬂourish, because then our
businesses will thrive.
Everyone in your spa plays a role in creating a culture of
joy, but as a leader you have a tremendous amount of
inﬂuence on how that culture is shaped. Begin shaping
your culture today by putting these next steps into play!
STAY TUNED to upcoming issues of Pulse
for part two, which covers appreciating your
assets and returning to your joy, and part
three, which discusses how to elevate the
energy of your workplace.
Next Steps for Rediscovering
l ask your employees to describe how your company makes
them feel in three words; see if it aligns with your social
l Do an intentional act of kindness each day for one of your
l have your team take marcus Buckingham’s Standout
Strengths assessment, or try the Enneagram Inventory at
l Start a conversation with your associates by asking them,
“what is your dream?”
DAWN KAISER is an author and speaker who specializes in energizing groups to unleash
joy in the workplace. Dawn was a speaker at the 2017 ISPa conference & Expo.