INTHELOOP
Tools
OF THE
TRADE
APPS, BLOGS, GADGETS, BOOKS AND ALL THE LATEST BUSINESS TOOLS.
Workbooks to Help Build
Your Supervisory Skill
by Christine Schilling
ommissioned by the ISPA Foundation, the Supervisory Skill Builders
for the Spa Industry (2nd Edition) workbook series provides a casestudy approach designed to help improve your supervisory skills.
Updated in 2009, the series of nine workbooks are valuable to supervisors and
other professionals interested in
supervisory level education in the
Take the CSS and Retail Spa
spa industry. Workbook topics
Exams on-site at Conference
include:
● You as a Supervisor
from 4-6 pm on Sunday, Oct.
● Conducting Orientation and
14. You may also join the CSS
Training
Study Course from 1-2 pm on
● Leadership
● Time Management
Sunday, Oct. 14 prior to taking
● Improving Communication
the exams. The study course
● Handling Problems and Conflict
will be facilitated by Glen Ivy
● Motivation and Team Building
Hot Springs, Brea’s Corporate
● Staffing and Scheduling
● Improving Employee
Safety Coordinator Kimberly
Performance
Beaver, CSS.
Each workbook contains information designed not only to help
individuals become more