Top-Notch Education at the
2012 ISPA Conference & Expo
This year’s Professional Development Sessions (PDS) promise to deliver an even higher caliber of
speakers and quality of education than you’ve come to expect each year. Here’s a quick glance of
some of this year’s PDS topics and experts.
TOPIC: Providing the Ultimate
Spa Experience
Insight from the Source of the Five-Star
Standards
TOPIC: Mining for Gold
How to Manage Your Inventory and
Create More Profit
TOPIC: What Planet Are They
From? Understanding Generational
Differences
PURCHASE THE PDS AUDIO RECORDINGS to
access all the valuable PDS insights anytime, anywhere! Stop by the Resource Center at Conference
to place your orders. Conference attendee rates
are US$70 (on-site) and US$95 (post-Conference).
SPEAKER AT A GLANCE: Amanda Frasier is director of
inspections and ratings for Forbes Travel Guide and oversees
the coordination and execution of the annual inspections and
ratings system. She was the director of executive training for
Forbes Travel Guide’s consulting division for three years and
joined Forbes Travel Guide in 2005 as a hotel, restaurant and
spa incognito inspector.
Frasier spent 13 years in hospitality operations where she undertook managerial
roles including director of sales and assistant hotel manager at boutique properties
within the Relais & Châteaux Association in the United States and Bermuda.
SPEAKER AT A GLANCE: Steve Gomez has experience in
business consulting and training that spans over 19 years. With
a background in marketing, communication and operations,
Gomez is personally responsible for assisting hundreds of spas
and salons, professionals and corporations with accelerating
growth through business trainings and systems, specifically targeting increased sales, operational growth and profits.
Recognized as one of the top experts on business systems and structures in the
beauty and wellness industry, he has delivered over 350 trainings and seminars to
over 45,000 people internationally. Gomez's session will focus on inventory management for day spas.
SPEAKER AT A GLANCE: Ann Max has an active consulting
and coaching practice and more than 30 years of experience in
human resource management. She has the perspective to strike
a deep resonant chord as she takes her audience on a humorous
tour of typical situations in organizations.
Her speeches are humorous and motivating; her training sessions are engaging, uplifting and practical; and her consulting
style is friendly and inspiring. She is a professional member of the Canadian
Association of Professional Speakers.
TO CHECK OUT the most updated PDS and speakers, visit ispa2012.com.
September 2012
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