Communications After Spa Visits
All Spas
24%
Handwritten thank-you note to customer
29%
E-mail thank-you note to customer
19%
Personal follow-up phone call to customer
Comment/feedback card given to the customer
before they leave the spa
54%
Survey requesting feedback sent via
e-mail to customer
Other
50%
5%
This chart was taken from the August 2011 ISPA Snapshot Survey on guest/client policies and procedures in which 267
ISPA members participated. The chart reveals the communication methods used by ISPA spa members to communicate
with clients after their spa visit.
54 PULSE
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October 2011