Pulse Legacy Archive November 2012 | Page 28

IS YOUR SPA PROGRAMMED FOR SUCCESS OR SABOTAGE? BY TANYA CHERNOVA o you wonder why your team does not exceed their goals when you know they have potential? Science reveals that people are often more afraid of success than they are of failure. Once we reach a level of progress, we trigger self-sabotage and struggle to get results. It’s time to harness the new power of neuroscience to rise above the procrastination and self-doubt that deflate your team and diminish profits. Learn new answers to old questions like: “Why don’t they recommend more services? Sell more retail? Or promote themselves?” D 26 PULSE ■ November 2012