responsibility for their own contribution to the team environment and stay focused on creating joy.
Focus on creating a culture that is energy gaining at all three
levels of performance: 1) Mindset, 2) skill set, and 3) systems.
Identifying the Factors
Your teams are either focused on creating “dreams” or “drama.”
Without consistent reinforcement, the team will be less productive. Here are the top factors that de-motivate your team:
● No formal system to resolve conflict—resentment is present.
● Subconscious feelings of self-doubt (their own inner chatter).
● Cliques in the spa team.
● Team contests that reward “best” vs. “most improved.”
● High levels of uncertainty or unpredictability or low trust.
● Feeling unrecognized and unrewarded.
● Insufficient skills, time or support to achieve set goals.
Easy-to-Implement Motivation Ideas
Looking for new motivation ideas? Here are a few options to
add to your list:
1. Help everyone win in the new economy by turning competition into collaboration.
SMART
Know your team. Find out if they are money-driven vs.
prize-driven or time-driven. Be realistic, if they find greater
value in a few hours off or a Visa gift card vs. a gift basket,
respond accordingly.
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Create contests that reward “most improved” vs. “best.”
Consider making your best retailer a subject matter expert
and incentivize him or her to support the growth of
others. If the team achieves the target, the mentor gets a
percentage or a reward based on TEAM achievement.
2. Choose “Therapist of the Month” and feature their “spa tip
of the month” in your spa newsletter. It will show your
members that you value your team and create a fabulous
feeling of pride and recognition for the recognized employee.
3. Choose “Therapist of the Week” and feature their professional opinion on your Facebook fan page.
4. Introduce a “Mining Your Diamonds Awards and
Incentives.” “Mining Your Diamonds” is a term I introduced during my Professional Development Session at last
year’s ISPA Conference & Expo for increasing “client
spend.” Empower your team. Give them each an allotted
amount of “Diamond Dollars” to give free service upgrades
to their high potential clients. When they use them, they
have to explain the benefit of the upgrade and strive to rebook it as a regular part of their service next time. The
therapist with the highest yearly upgrades gets diamond