experienceispa.com
IN EVERY ISSUE
58
2
From the Chairman
6
Pulse Preview
12
Pulse Points
14
Member Profile: Sandpearl Resort
Creating a Sustainable Customer
Service Experience
BY MAE MAÑACAP-JOHNSON
20
Conversations: Rancho La Puerta
Founder amd “Godmother of Spa”
Deborah Szekely
BY MAE MAÑACAP-JOHNSON
22
Member News
BY CHRISTINE SCHILLING
38
ISPA Conference & Education
40
ISPA Pulse Interactive Quiz
42
Ask the Expert:
14
20
GfK’s Director for the Green Gauge
Global study, Timothy Kenyon
52
ISPA News
56
Snapshot Survey
58
Product Spotlight
42
Earth-loving Products to Add to Your Spa
63
What’s on Your Desk?
MARIA MICU
Spa Director • JW Marriott The Rosseau
Muskoka Resort & Spa
64
End Notes
63
ABOUT THE COVER
22
With a philosophy that is rooted on healthy and natural living, it
is expected that the spa industry is passionate about embracing
issues relating to the environment. This Pulse issue returns to the
roots of sustainability and looks at ways spas and resource partner
members practice a green and sustainable business.
COVER PHOTO BY SHUTTERSTOCK
10 PULSE
n
March/April 2013