SNEAK PEEK OF PROFESSIONAL DEVELOPMENT SESSIONS
(CONTINUED FROM PAGE 24)
ON LEADERSHIP AND MANAGEMENT
IS YOUR SPA PROGRAMMED FOR SUCCESS?
Speaker: Tanya Chernova
Why You Should Listen to Chernova:
is an expert at maximizing
human performance; accelerating people and
business to their potential. She speaks from
20 years of industry experience as a skin specialist, spa consultant, international educator,
author, formulator and co-founder of her
own non-surgical facelift brand which had over $1 million in
sales during its first year. She also recently released her latest
book titled Undermind: Discover the 7 Subconscious Beliefs
That Sabotage Your Life and How to Overcome Them.
consulting work helping employers design employee recruiting, hiring, and retention programs. Kleiman also has five
books to his credit, including the best-selling Hire Tough,
Manage Easy.
Immediate Takeaways from this PDS:
●
TANYA CHERNOVA
Immediate Takeaways from this PDS:
●
●
●
Discover the patterns that sabotage success.
Learn the 1-to-10 system to set goals with your team that
will guarantee better results.
Feel more confident and in control of your emotions and
your spa.
Long-term Tactics You’ll Leave With:
●
●
●
Make better hiring decisions based on new psychology
practices.
Lead more powerful team meetings that get to the core of
the problems and generate more effective solutions.
Use these principles to understand client complaints at a
deeper level and offer customer service that outperforms
the competition.
HIRE EDUCATION: HOW TO MAKE AN “A” IN THE COURSE
Speaker: Mel Kleiman
Why You Should Listen to Kleiman:
MEL KLEIMAN is the president of Humetrics, a
leading provider of best practice information,
training, and resources for recruiting, hiring,
and retaining employees. His expertise is
based on his personal experience as the onetime owner of three different businesses
(including the largest group of Hertz Rent-A-Car franchise
locations in the U.S.), as well as his extensive research and
26 PULSE
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July 2012
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Learn how to control the interview process and know who
the real person is across the desk from you.
Have a better set of interviewing questions that are
custom-designed for the spa industry.
Know the new set of tools to help to save time and make
better hiring decisions.
Long-term Tactics You’ll Leave With:
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Higher productivity per team member.
Greater customer satisfaction.
Increased retention of the right staff and a lot more fun at
work.
(CONTINUED ON PAGE 28)