Pulse Legacy Archive January / February 2013 | Page 34

What’s Your Vision of the
Spa Industry’s Future?
COMPILED BY CARRIE FAY AND SLADE HALVAKSZ

As the year 2013 rolls in, Pulse takes a look ahead at the spa industry’s future. Will the
spa industry completely move toward wellness? Will consumers soon demand for more
specialization, changing the way the industry delivers its services as well as trains its
professionals? According to these industry insiders, this is how the spa industry would
most likely take shape in the future.

Marni Beninger
OWNER
MOUNTAIN WATERS SPA
BRITISH COLUMBIA, CANADA

Michi Sonoda
DIRECTOR OF SPA & RETAIL
THERMES MARINS BALI - AYANA
RESORT AND SPA BALI
BALI, INDONESIA

Angie Brown
AREA SPA DIRECTOR
THE ARRABELLE AT VAIL SQUARE,
ROCKRESORTS
VAIL, COLORADO

32 PULSE

■

January/February 2013

envision an industry that provides relaxation, rejuvenation and healing to as
many people as possible around the world. I see the spa industry creating
higher standards of service and spas becoming standard in all mid- to highclass hotels, resorts and destinations. Wellness within spas is the next big revolution
to bring [us] back to [a] calmer, gentler and more relaxing [environment].”

“I

he future of the spa industry will be much more involved in lifestyle
instead of just beauty or aesthetics and wellness. The spa will [help to]
facilitate exercise, travel, [the consumption of resources like] cosmetics,
food, clothes, etc. Eating, living and being healthy are essential for human beings to
maintain and grow themselves physically and mentally. The spa industry will [help
to] coordinate and balance all of these.”

“T

y vision of the spa industry’s future is more of a lifestyle choice. I feel
that people, more than ever, need a sanctuary, a place to go to destress and unplug from everyday events. I think that more and more
people are realizing that they need proper balance in their lives in order to reduce
stress, illness, and create a positive life experience. Spas can play a significant role in
helping someone create that balance. I think that spas need to pay attention to
clients’ needs/wants and customize services to meet those needs. Customization is
key and therapists who are [attuned] with each [client] and adjust the treatment
accordingly [could] get the best feedback.”

“M