Pulse Legacy Archive January / February 2013 | Page 12

experienceispa.com
IN EVERY ISSUE

2

From the Chairman

6

Pulse Preview

12

Pulse Points

14

Member Profile: Kohler Waters Spa
Earning the Five-Star Status
BY GIANNINA SMITH BEDFORD

20

Conversations: Human Business

12

Works CEO and President Chris
Brogan
BY MAE MAÑACAP-JOHNSON

24

Member News
Cool happenings and newsworthy events
from ISPA members
BY CHRISTINE SCHILLING

38

ISPA Pulse Interactive Quiz

40

Ask the Expert:
PwC Global Research Director Colin
McIlheney

48

Snapshot Survey

52

ISPA Conference & Expo

56

ISPA News

63

What’s on Your Desk?

14

RICK DUARTE
Spa Manager and Director of
Spa Operations • Sundara Inn & Spa

64

End Notes

20

ABOUT THE COVER
What’s the business forecast for the year ahead? This “Trends and
Research” issue looks at data and research from multiple sources to
glimpse into consumer behavior, global trends and key business points
for the spa industry.
COVER PHOTO BY SHUTTERSTOCK

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January/February 2013

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