Pulse Legacy Archive January / February 2012 | Page 69
Upcoming ISPA Webinars
JANUARY 12, 2012 Leading a 5-Star Service Team: What Does it
Take to Lead a Team of Service Superstars? with Bryan Williams
MISS OUT ON THE
LATEST OR PAST ISPA
WEBINARS? Visit
experienceispa.com
to listen for free or
download the resource
to your iPod.
FEBRUARY 16, 2012 Rock the House with Retail Sales with Carol Phillips
MARCH 15, 2012 Tough Talking: Initiating and Managing Discussions When the Stakes are High with Mary Byers
APRIL 19, 2012 Simple and Cost-Effective Tips and Tricks to Enhance Your Guest Spa Experience with Todd Hewitt
MAY 17, 2012 Spa STAR Reports - Understanding What the Data Holds with Jan Freitag
ALL WEBINARS BEGIN AT 2 P.M. EST BUT ARE DOWNLOADABLE ANYTIME AT EXPERIENCEISPA.COM.
ISPA Connect 2012
We look forward to connecting with you in:
SEATTLE • WASHINGTON, USA • THE EDGEWATER HOTEL • JANUARY 23, 2012
HOUSTON • TEXAS, USA • HILTON AT THE UNIVERSITY OF HOUSTON • MARCH 26, 2012
BOSTON • MASSACHUSETTS, USA • RENAISSANCE WATERFRONT HOTEL • APRIL 23, 2012
BRASELTON • GEORGIA, USA • CHATEAU ELAN • JUNE 11, 2012
SAN FRANCISCO • CALIFORNIA, USA • CAVALLO POINT • AUGUST 27, 2012
LAS VEGAS . NEVADA, USA • MIRAGE SPA • DECEMBER 3, 2012
JOIN US AT THIS YEAR'S ISPA CONNECT! REGISTER NOW AT EXPERIENCEISPA.COM.
ISPA CONFERENCE & EXPO
2012
2013
2014
Oct. 15-17, 2012
ISPA Conference & Expo
Oct. 21-23, 2013
ISPA Conference & Expo
Oct. 27-29, 2014
ISPA Conference & Expo
Gaylord Palms Resort
& Convention Center,
Kissimmee, Florida, USA
Mandalay Bay,
Las Vegas, Nevada, USA
Gaylord Palms Resort
& Convention Center,
Kissimmee, Florida, USA
LO O K F O R I S PA AT LO C AT I O N S A R O U N D T H E G LO B E !
THANK YOU TO THE 2011 PLATINUM SPONSORS
ISPA extends its gratitude to the following 2011 Platinum Sponsors who generously
supported the association last year:
janeiredale.com
murad.com
resortsuite.com
spabiz.com
January/February 2012
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