Pulse Legacy Archive January / February 2012 | Page 69

Upcoming ISPA Webinars JANUARY 12, 2012 Leading a 5-Star Service Team: What Does it Take to Lead a Team of Service Superstars? with Bryan Williams MISS OUT ON THE LATEST OR PAST ISPA WEBINARS? Visit experienceispa.com to listen for free or download the resource to your iPod. FEBRUARY 16, 2012 Rock the House with Retail Sales with Carol Phillips MARCH 15, 2012 Tough Talking: Initiating and Managing Discussions When the Stakes are High with Mary Byers APRIL 19, 2012 Simple and Cost-Effective Tips and Tricks to Enhance Your Guest Spa Experience with Todd Hewitt MAY 17, 2012 Spa STAR Reports - Understanding What the Data Holds with Jan Freitag ALL WEBINARS BEGIN AT 2 P.M. EST BUT ARE DOWNLOADABLE ANYTIME AT EXPERIENCEISPA.COM. ISPA Connect 2012 We look forward to connecting with you in: SEATTLE • WASHINGTON, USA • THE EDGEWATER HOTEL • JANUARY 23, 2012 HOUSTON • TEXAS, USA • HILTON AT THE UNIVERSITY OF HOUSTON • MARCH 26, 2012 BOSTON • MASSACHUSETTS, USA • RENAISSANCE WATERFRONT HOTEL • APRIL 23, 2012 BRASELTON • GEORGIA, USA • CHATEAU ELAN • JUNE 11, 2012 SAN FRANCISCO • CALIFORNIA, USA • CAVALLO POINT • AUGUST 27, 2012 LAS VEGAS . NEVADA, USA • MIRAGE SPA • DECEMBER 3, 2012 JOIN US AT THIS YEAR'S ISPA CONNECT! REGISTER NOW AT EXPERIENCEISPA.COM. ISPA CONFERENCE & EXPO 2012 2013 2014 Oct. 15-17, 2012 ISPA Conference & Expo Oct. 21-23, 2013 ISPA Conference & Expo Oct. 27-29, 2014 ISPA Conference & Expo Gaylord Palms Resort & Convention Center, Kissimmee, Florida, USA Mandalay Bay, Las Vegas, Nevada, USA Gaylord Palms Resort & Convention Center, Kissimmee, Florida, USA LO O K F O R I S PA AT LO C AT I O N S A R O U N D T H E G LO B E ! THANK YOU TO THE 2011 PLATINUM SPONSORS ISPA extends its gratitude to the following 2011 Platinum Sponsors who generously supported the association last year: janeiredale.com murad.com resortsuite.com spabiz.com January/February 2012 ■ PULSE 67