Pulse Legacy Archive January / February 2012 | Page 30

2011 ISPA
CONFERENCE
& EXPO

BEST
MOMENTS

Personal Moment
Recipient of the 2011 ISPA
Dedicated Award, Angela Cortright
tried to hold back tears during her
acceptance speech at the General
Session. Cortright was recognized
for her many contributions to ISPA
and the spa industry in general,
including her humanitarian work.
“You can’t stand on the sidelines
and be a spectator to achievement,” Cortright said as she
challenged the audience to be
more involved.
ANGELA CORTRIGHT AND DARLENE FISKE

Ready for a joyride? Visit digital
Pulse at experienceispa.com to watch
Zappos’ music video.

Get on Board the Happiness Bus! “Your culture is your
brand, don’t try to be someone you are not,” advised Zappos CEO Tony Hsieh.
He encouraged the audience to get on board the “happiness bus” by creating a
strong company culture which is critical to developing loyal employees and
happy customers.“What if you spent a little bit of your time studying and
learning the science of happiness?” he asked. Ultimately, Hsieh said, the lasting
kind of happiness is happiness with meaning or a higher purpose. His advice:
“Chase the vision, not the money.”

(CONTINUED ON PAGE 30)

28 PULSE

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January/February 2012