December_Pulse12 11/14/12 4:16 PM Page 10
experienceispa.com
12
IN EVERY ISSUE
2
From the Chairman
6
Pulse Preview
12
Pulse Points
14
Member Profile: Bloom SPA Toya
Meeting the Japanese Market's Need
for Customized Treatments
BY CHRISTINE SCHILLING
20
Conversations: Filmmaker and
Mind, Body & Spirit Session
Keynote Speaker Louis
Schwartzberg
BY MAE MAÑACAP-JOHNSON
24
Member News
Cool happenings and newsworthy
events from ISPA members
BY CHRISTINE SCHILLING
48
Pulse Interactive Quiz
50
Ask the Expert:
Sports Physician and Mind, Body &
Spirit Session Keynote Speaker
Dr. Jordan Metzl
52
ISPA News
56
Snapshot Survey
63
What’s on Your Desk?
20
14
KRISTINE HISKEY
Senior Spa Manager• Relache Spa at
Gaylord Palms
64
50
End Notes
ABOUT THE COVER
The spa community learned to inspire and be inspired at the 2012 ISPA
Conference & Expo held in Kissimmee, Florida. Attendees shared business insights, left with relevant takeaways from the educational
sessions, and above all, built friendships and meaningful relationships
that could last a lifetime.
COVER PHOTO BY PROSHOTS EVENT PHOTOGRAPHY
10 PULSE
■
December 2012