Sentiment will carry over into the hiring flow, particularly
as it relates to the manner in which layoffs/furloughs were
handled. Spas and resource partners who communicated
well, handled people as kindly as possible and were transparent
about organizational stability will likely do better
with re-hiring. Trust is a commodity that will still be a
valuable currency. Those former employees who return or
who have returned will be a mouthpiece for positivity to
others who are added. They will be passionate about
what kind of team is in place.
If you are an employer who is still building back, then
take a look at your market. Start with job ads for businesses
in the spa industry like yours. Are they hiring, and
for what roles? This may give you some insight as to what
your segment of the spa industry can handle. It’s possible
that you might be ahead or behind the hiring curve, so
checking out what others are ready for could give you reason
to gather your decision-makers and assess your reentry
plan.
Basic truths about hiring still hold true, despite our
quarantine days. Environments that foster skill development,
creativity and innovation while holding firm to a
core mission based on shared values tend to hire more
solid candidates and retain employees longer. People
want to know that their work has meaning and positively
affects the outcomes of the organization. Fulfillment is a
viable retention tool while it serves to attract more competent
candidates to the team.
“The circumstances of the last few
months may be the same for other
establishments, but the manner with which
you handled it in yours matters to people.”
JUNE 2020 ■ PULSE 45