THE BROADMOOR HOTEL
TABLE
OF
CONTENTS
2 From Your Chairman
32
10 ISPA News and Calendar
12 Stay Connected
16 Where in the World is ISPA?
18 ISPA Flashback
TRILOGY SPA HOLDINGS
22 Pulse Points
Consumer Confidence in Spa
BY JOSH CORMAN
LA RIVE SPA AT NORTHERN QUEST RESORT & CASINO
24 Member News
BY ALLISON MARTIN
28 It’s Easy Being Green:
Quick Tips for a Sustainable Home
54 62
32 Member Perspectives
Talent Strategies for a New Normal
BY RYAN O’GARA AND JAMISON STOIKE
44 Talent Topics
Rise Above the Circumstances
When Re-Hiring
BY JOHN BALDINO
54 Money Matters
The Fundamentals of Retail
BY JACLYN LUONGO
57
SOUND OFF
56 ISPA Foundation
57 Sound Off
58 Snapshot Survey
60 Ad Index
60 ISPA New Member List
61 ISPA Staff
62 People of ISPA
64 End Notes
YEARS
30 STRONG
ABOUT THE COVER
It's never been more important to work
together than now. As the world begins
to reopen, your spa will have to work
hard to recapture clients, rehire quality
staff and boost sales—but with all hands
on the rope, you can do it.
COVER PHOTO BY SHUTTERSTOCK
8 PULSE ■ JUNE 2020