magine this: The spa is on the brink of a financial disaster. You’ve been given a
difficult task to take drastic measures and cut expenses in order to help stop
the financial bleeding. Where should you cut? Should you consider making
personnel changes in order to lower high overhead expenses? Should you
switch to a new resource partner that can provide more benefits for less
investment, even at the cost of potentially burning bridges with a long-time
business partner? Every day, leaders are often faced with difficult decisions, but
the most effective ones are those who fully embrace the art of decision-making.
“Without skill sets in decision-making, one cannot be successful as a leader,
teams cannot function in a productive manner, and organizations cannot grow,”
says Irena James, co-founder and VP product development of CelleClé SkinCare in
Fountain Valley, California.
ESPA International Chairman
and Founder Susan
Harmsworth thinks it is
imperative that leaders are
able to make good
decisions on a daily basis in
order to make a business
and team move forward.
“It is better to make a
decision, even if at times
it is the wrong one. Learn to
trust your instincts,” she says.
June 2016
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