CONDUCTING INTERVIEWS Interviews are an important part of the recruitment process , this is often the first step when one uncovers whether a candidate has the makings of a rock star employee . During the interview process , Gudelsky says it ’ s important to build rapport with the candidate , use consistent behavioral interview questions and be prepared to share with the candidate why your spa or company is a great place to work .
“ At WTS , we begin each interview by ensuring that the candidate feels at ease and asking simple probing questions about their career . This helps the candidate feel relaxed and is more likely to open up and feel connected to the interviewer ,”
Gudelsky says .
It ’ s important to have standardized interview decks with behavioral interview questions in order to properly assess and measure whether a candidate is , in fact , a good fit . “ When we ask each question , we follow the S / TAR ( Situation / Task , Actions , Results ) Model and look for answers where the candidate can tell us about their past experiences ,” he says . “ Finally , if we think the candidate is a good fit , it is time to explain why WTS is a great place to work . Typically , I would share success stories about internal growth as well as some details about exciting projects that WTS has planned for the upcoming year .”
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“ Use a team approach and include a current superstar in your interview process . Finally , articulate your brand vision and culture so if a candidate is not a fit , he or she can tell you .”
— Thor Holm General Manager , Osmosis Day Spa Sanctuary
Osmosis Day Spa Sanctuary looks for applicants with an innate passion to serve guests .
42 PULSE ■ June 2016