into what may draw them back into your spa or business.
respond to guest-related issues? Since online reviews
Are they looking for treatments that use organic products
matter to today’s digital-savvy guests, do you have
or do they want the latest high-tech treatments? How are
someone in your staff trained to monitor and respond to
you training staff members so that they are able to
reviews in order to address negative online feedback
customize treatments when guests demand for it? Since
accordingly? Aside from training staff members on
millennials are always connected, are you engaging them
general spa policies, what other types of trainings do you
in digital channels that they frequently use, whether
offer in order to equip your staff with the knowledge and
that’s Instagram, Facebook, Twitter or Snapchat? Like
tools to properly and