MEDICAL SPA 7
It is also important that the guidelines are visibly displayed
in multiple places within the spa to constantly remind guests.
“We have our policies displayed in frames in the relaxation
rooms and at the front desk to educate clients about our spa
guidelines,” says Esper who works with MEDICAL SPA 7 Spa
Manager Elizabeth Carrico in ensuring that guests are assisted
along the way on how to properly conduct themselves during
treatments. “As an example, we have a policy which states
that if a guest is 15 minutes late or more for a service, it may
be cut short or rescheduled, depending on the decision of the
service provider.”
Asking key questions will also help ensure that guests
clearly understand the spa’s guidelines as well as provide
ideas to therapists on how to customize the spa experience.
“At the time of scheduling spa services, our spa concierge will
ask a variety of questions to ensure the best spa experience
possible,” says Jennifer Wayland-Smith, spa director at
Mandarin Oriental Atlanta, Georgia. “This includes questions
whether the guest has a preference for a male or female therapist as well as the length of time for their service. The guest
can also communicate their specific preferences at the time of
booking as well as directly to the therapist.”
When it comes to disclosing medical conditions,
MEDICAL SPA 7 and Sundara Inn & Spa use a detailed health
in-take form during check-in. “When the service provider
takes [the guest] in the room for his or her treatment, the
service provider will then review the information with that
client,” Esper says. “They review the shared informat [ۈ[