SpaEtiquette
Getting
Guests to
Mind Their
Manners
BY ALEXANDER MENRISKY
Proper etiquette is an integral part in
creating a professional spa environment and delivering high-quality spa
service to guests. “Guidelines allow us
to deliver on brand expectations as
well as our mission and philosophy of
tranquility, rejuvenation and wellness,”
says Tara Disch, director of marketing
at Sundara Inn & Spa in Wisconsin
Dells, Wisconsin. “We want every guest
to be able to experience Sundara in
the way it should be experienced.
Plus, definitive guidelines also help
employees deliver the best
experience they can while taking
undue pressure off of them in the
process.”
44 PULSE
n
June 2015
Mandarin Oriental Atlanta