Pulse July 2021 | Page 16

Breaking Down the Big Five

ISPA Research Highlights the Pandemic ’ s Effects

BY JOSH CORMAN

2019 ( Year End ) 2020 ( Year End ) % Change

REVENUE	$ 19.1 billion	$ 12.1 billion	-36.4 %
SPA VISITS	192 million	124 million	-35.1 %
LOCATIONS *	22,430	21,560	-3.9 %
REVENUE PER VISIT	$ 99.5	$ 97.5	-2.0 %

2020 ( Jan ) 2021 ( Jan )

TOTAL EMPLOYEES	383,700	304,800	-20.6 %
FULL-TIME	177,100	140,600	-20.6 %
PART-TIME	178,800	149,000	-16.7 %
CONTRACT	27,800	15,200	-45.3 %

* Count of Spas includes spas that were temporarily closed at the end of the calendar year 2020 .

14 PULSE ^■ JULY 2021