Pulse July 2019 | Page 28

memBer PersPectives “My employees are my bells and whistles. They’re the ones that make the experience unique, and so we try to tell our customers about that story.” — shannon mariani, spa director, four seasons las vegas four seasons las vegas thrives by emphasizing the skills of its therapists as well as its unique retail offerings. smaller size on the strip At the south end of the Strip, next to the Mandalay Bay Resort and Casino, you’ll find Four Seasons Las Vegas, offering 400 rooms to guests seeking a mixture of on- and off-Strip experiences. According to Spa Director Shannon Mariani, the hotel’s relatively boutique experience is a major drawing point for its guests, as is the legendary Four Seasons reputation. These discerning hotel guests comprise the majority of the customers at the hotel’s spa, which has 13 treatment rooms and 14,000-square-feet of space. The spa’s small size affords it some unique privileges; for example, the (CONTINUED ON PAgE 28) 26 PULSE ■ jULy 2019