Almost half of spa
management respon-
dents (49%) hold a
service provider license.
Among millennial
managers there is a
higher proportion who
don’t hold a license (64%).
Most management respondents
(69 percent) received training
within their organization to
prepare them for their first spa
management role, with only 24 percent having undertaken
external training outside their organization. The proportion
among millennial managers falls below that at 16 percent.
“Nature of the work” is the highest-
ranking aspect that attracted all
management respondents to the spa
industry (68 percent ranked aspect
in their top 3).
“Career opportunities available” was more important to
managers who do not hold a service provider license (49
percent versus 39 percent) as opposed to those who do.
of spa management would
like to have a long-term
career in the spa
industry, with 60
percent strongly
agreeing with this
statement.
Approximately one third (32 percent)
strongly agree that they are
satisfied with the opportunities
their current employer
provides to develop their
career and one quarter
strongly agree
they have access
to the training
they need to develop
their career.
* For the purposes of this study, service provider is defined as a massage therapist, esthetician, nail technician, etc.
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