MEMBER PERSPECTIVES
CONTINUED
Before receiving the departmental manual, each new
hire goes to milk + honey spa’s Austin, Texas,
headquarters for an onboarding session, which includes a
presentation on the company and the completion of any
necessary paperwork. Much like Altitude Spa, each
employee receives a welcome gift: milk + honey products.
Since milk + honey products are both used in the spa’s
services and offered in retail, familiarizing new hires with
the products is essential. Sokolow also notes that
extensive sales training is a keystone of their onboarding
process. Milk + honey’s trainers are themselves trained on
Altitude Spa's massage therapists onboard quite quickly, while other
positions receive more extensive initial training.
sales, which enables them to offer high-level sales
education to new hires.
The changes milk + honey spa has made to its
onboarding and training programs have paid dividends.
In addition to the $60,000 in new revenue, Sokolow
credits the revamp with boosting customer retention:
As a Forbes-starred property, St. Julien Hotel & Spa prioritizes ongoing training for its employees.
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