MEMBER PROFILE
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Recruiting and Keeping the Best The spa takes its time with the hiring process , making sure potential candidates meet with several members of both the spa and hotel teams . This ensures proper fit for both parties .
When hiring , Mariani looks for someone with an innate sense to cater to spa guests . She wants to be sure each and every employee understands the customer has to be first priority . “ When talking to applicants , we ask questions to get a sense of whether they understand the difference between assisting a guest and going above and beyond for the guest . I always tell my staff that technical execution can be trained , but personality cannot be taught ,” says Mariani .
The Spa at Four Seasons believes in continued education for staff , making sure everyone is up-to-date on the latest practices and procedures . Key members of the staff are designated as “ Dedicated Trainers ” who ensure all standards are maintained and daily information is communicated . Training of the staff ranges from one-on-one spot checks to role plays and full-service experience shops , ensuring that all staff education and training is ongoing . “ We believe continued education is the key to maintaining our prestige ,” says Mariani . “ The more educated and informed the team is , the stronger we are .” n
Guests unwind at the lounge area while waiting for their treatment to begin .
ABOUT THE SPA
Spa open date : 1999 Re-launch date : Sept 1 , 2016 Square footage : 14,000 Number of treatment rooms : 12
Facilities / amenities : State-of-the-art Fitness Center , Nail Bar , Eucalyptus steam rooms , relaxation lounges , a coed Zen Lounge and locker room facilities
Percentage of guests ( female vs . male ): 65 % female vs . 35 % male
Number of full-time spa staff : 12
Method of staff compensation : Commission-based
Signature treatments : Cupping Therapy , Ultimate Facial and Essence of the Seasons Body Treatment
Product lines used : Phytomer , Naturopathica , Jindilli
Address : 3960 Las Vegas Blvd . South , Las Vegas , Nevada
Website : fourseasons . com / lasvegas / spa Phone number : 1.702.632.5302
Facebook : Four Seasons Hotel Las Vegas
Instagram and Twitter : @ fslasvegas
20 PULSE ■ January / February 2017